FAQs

I've requested access to an Agency Academy course, how long will it be before my access request is reviewed?

We aim to review all requests for Agency course access within 24-48 hours. If your request is successful we will send you an email with details on how to login and start your training.

I've forgotten my password

Please head on over to our password reset page where you'll be able to regain access.

I used to be able to log in to the academy previously but my email does not seem to be recognised any longer

If you have not logged in within the last 12 months we may remove academy accounts as part of our data cleansing policy and to comply with GDPR regulations.

We do contact academy users by email before we remove their account and give 7 days notice before an account is deleted.

Some users may have missed this email and since we never heard back the account was deleted.

If this is the case you will need to re-register.

Please reach out to [email protected] if you'd like us to look into this further.

I have submitted an assignment requested in my course. How long does it take for this to be reviewed?

We aim to review course assignments within 48 hours. Sometimes it can take a little longer (during the holiday season for example).

I would like to also take the product training that clients have access to

You absolutely can do that. You will need to enrol for our client product training courses at our separate Client Academy.

Please note the Client Academy is a completely separate site to the Agency Academy (so you'll use a separate login to this site)

The courses in our Client Academy do not constitute accreditation with Engaging Networks and are for reference purposes only.

I'm having problems watching videos on the lastest Mac M1 (ARM)

This appears to be a known issue with Apple M1 processor based Macs, though there are currently no articles available on the Apple support page. The workaround here is as follows:

- In Chrome, click the ellipses (three dots) button in the top right-hand corner of the window

- Click Settings

- Open the Advanced settings menu below the standard settings

- Locate the System settings

- Click to toggle off Use hardware acceleration when available

- Click 'Relaunch' (it relaunches Chrome with all the same tabs you have open)

I would like to get in touch with a member of the Engaging Networks support team

No problem! Head on over to the contact page of our support site and you can reach one of our team by phone or email.

I am a team leader at our agency and would like access to my team's progress in the academy

We are able to offer team leaders at an agency access to Group Analyst reports which offers reporting on your team's training progress in the Academy. Please request access to this functionality here